Order Tracking

Thank you for your order! Below you will find information on how to track your package.

How to Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor your delivery status.

Tracking information may take up to 24 hours to become active after you receive the confirmation email.

Shipping Details

Processing Time: All orders are processed and dispatched within 1-2 business days from the date of purchase.

Transit Time: After your order is shipped, delivery typically takes 3-5 business days, depending on your location within the United States.

Cut-Off Time: Orders submitted before 3:00 PM Pacific Daylight Time will be processed on the same day; orders submitted after this time will be processed on the next business day.

Our Delivery Partners

We partner with reliable carriers such as UPS and FedEx to ensure safe and timely delivery.

Free Shipping

All orders within the United States come with free standard delivery, with no minimum spend required.

Not Received Your Order?

If you have not received your order within the expected delivery timeframe, please contact us by email at info@tex-city.com. We will investigate the issue with our shipping department and delivery carrier and provide you with an update as soon as possible.

Lost Package

If your package appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will open an investigation with the shipping carrier. If the package is confirmed lost, we will offer either a replacement (subject to stock availability) or a full refund.

Store Name: Tex City

Address: 520 E 9th St, Los Angeles, CA 90015, USA

Email: info@tex-city.com

Phone: +1 818-522-5200

Opening Hours: Pacific Daylight Time

Monday to Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 4:00 PM

Sunday: Closed

Response Time: We respond within 24 hours